After Hacking Incident, Washington City Temporarily Shuts Down Online Bills Payment Website
Wed, January 22, 2020

After Hacking Incident, Washington City Temporarily Shuts Down Online Bills Payment Website

The officials of the city hall of Lacey, Washington in the United States are recommending that their residents monitor their credit card and bank statements following a reported attack on the city's online bills payment website / Photo by: Timberlineblazers via Wikimedia Commons

 

The officials of the city hall of Lacey, Washington in the United States are recommending that their residents monitor their credit card and bank statements. This action comes following a reported attack on the city's online bills payment website.

Five water customers from Lacey reportedly had their credit card details compromised. The city hall believes that this data breach incident took place after the locals settled their water bills online, as per the news posted online by King 5, a media firm delivering the latest reports, traffic, weather, and sports in Seattle, Washington and nearby locations.

The city of Lacey utilizes the private vendor "Click2Gov" for digital payments. In the past, the portal has had hacking troubles.

Earlier this month, customers based in Bakersfield, California were informed that the website of the city operated by Click2Gov had been compromised. Lacey City Hall Public Affairs Manager Steve Kirkman cited that, after the online payment system hacking incident, Washington city had temporarily shut down the online bills payment website.

He mentioned that it would be available to the public again once they at the city hall are confident that it is safe to use. Kirkman explained that municipal utility systems are unfortunate targets of hackers nowadays.

He said that the local government of Lacey might offer to pay for credit monitoring services. This solution would be provided to residents affected by the breach whose private information had been compromised, Kirkman pointed out.

Lacey local Donald Mitchell affirmed that he would like the credit monitoring service to be offered. Otherwise, he remarked that he would be more frustrated.

Kirkman relayed that with an external party possibly getting into Click2Gov's system, it is certainly a problem, especially for the parties impacted by the data breach.

The city hall representative mentioned, however, that of the roughly 15,000 customers that utilize the online bills payment system of Lacey, they believe only a small number of users are at risk.